Last updated: 12^th February 2024.

Andromeda Surveyors Ltd, referred to as “us,” “we,” or “our,” operates the website https://www.andromedasurveyors.co.uk, known as the “Service.” We are dedicated to safeguarding your information while you use our services.

This Privacy Policy is designed to explain our methods for the collection, use, and disclosure of your personal data on the Andromeda Surveyors website. We urge you to read this policy thoroughly to understand how we handle your personal data.

We assure you that your information will only be used or shared in ways outlined in this Privacy Policy. The personal information you provide us is primarily used to improve the services we provide. By using our service, you agree to the collection and use of your information in accordance with this policy. Unless stated otherwise, the terms used in this Privacy Policy have identical meanings to those in our Terms and Conditions, available at https://www.andromedasurveyors.co.uk.

• Information Collection and Use: General Terms:

At Andromeda Surveyors Ltd, we may collect various types of information through our website https://www.andromedasurveyors.co.uk. This includes details you provide when registering, subscribing to our service, posting material, requesting further services, participating in third-party promotions, or reporting site issues. If you contact us, we maintain a record of that correspondence. Additionally, we may request your participation in surveys for research, though response is optional. Importantly, we do not collect credit or bank card information through our web forms.

When using our services, we may ask for personally identifiable information such as your name, email, phone number, and postal address. By providing this information and continuing to use our website, you consent to our storing and sharing your details with relevant parties for the effective management of your engagements, in line with the Data Protection Act and General Data Protection Regulations.

This data will be retained for 16 years following the completion of your matters. You have the right to access, amend, and object to the use of your information. Note, however, that certain documents like emails and correspondence cannot be deleted due to requirements for Professional Indemnity Insurance and other purposes.

Our privacy policy, in compliance with legal standards, outlines our methods for information collection, usage, and potential sharing, along with your rights regarding the

personal data you provide. While our website may be linked to third-party websites with their own privacy policies and cookie practices, we are not responsible for their privacy practices, and you engage with these sites at your own risk.

At Andromeda Surveyors Ltd, we collect a variety of information through our website, https://www.andromedasurveyors.co.uk, for service improvement and user experience optimisation. This includes:

1. Log Data: When you visit our Service, we gather Log Data sent by your browser, such as your computer’s IP address, browser type and version, the pages you visit on our site, along with the time and date of your visit, and the duration spent on those pages. We use third-party services like Google Analytics to analyse this data, enhancing our Service’s functionality. These third-party providers have their own privacy policies governing their information use.
2. Cookies: Our site uses cookies, small data files stored on your computer’s hard drive, to collect information. You have the option to refuse all cookies or be notified when a cookie is sent. However, without accepting cookies, some portions of our Service might not be accessible to you.
3. Behavioural Remarketing: We employ remarketing services to advertise on third-party websites after you’ve visited our Service. This involves using cookies to inform, optimize, and serve ads based on your past visits.
4. Google Services: We utilise Google’s AdWords remarketing service. You can opt-out of Google Analytics for Display Advertising and customise Google Display Network ads via Google’s Ads Settings page. Google also offers a Google Analytics Opt-out Browser Add-on for preventing data collection by Google Analytics.
5. Collection and Processing of Personal Data: This includes IP addresses for aggregate statistical data, cookies for distinguishing you from other users, and enhancing your browsing experience. We use various types of cookies for different purposes, including necessary, analytical, functionality, and targeting cookies. Refusing cookies may limit your access to parts of our site.
6. Data Storage and Security: All personal data is stored within the UK or transferred to countries with confirmed data protection adequacy. We ensure secure data processing, but cannot guarantee the security of data transmitted to our site. We use strict procedures to prevent unauthorized access.
7. Legal Basis for Processing Information: Our processing is based on the necessity for property services contracts and legitimate interest for marketing. When you sign up for services or provide feedback, we collect personal information like name, email, and phone number, which enables us to offer you our services.
8. Use of Collected Information: We may use your personal information for service administration, feedback response, content personalisation, and improving our services through IP address analysis.

This comprehensive approach ensures we handle your data responsibly, in compliance with the Data Protection Act and General Data Protection Regulation 2018, with Andromeda Surveyors Ltd as the data controller.

• Service Providers

We may utilise the services of external companies and individuals to enhance our Service, deliver the Service on our behalf, conduct Service-related activities, or help us understand the usage of our Service. These third parties are granted access to your Personal Information solely for the purpose of executing these tasks for us and are bound by an obligation to neither disclose nor utilise your information for any other purpose. 

• Communications and Information Management:

 Your personal information may be used by us to provide you with newsletters, marketing and promotional materials, along with other pertinent updates. If you decide at any point that you no longer wish to receive such communications, you have the option to opt out by clicking the unsubscribe link or following the instructions provided in any of our emails. Our Service is not for children under 13, and we don’t knowingly collect their personal information. If you’re a parent or guardian and discover that your child has provided us with their Personal Information, please contact us. We will promptly remove any such information from our servers if we learn it was collected from a child under 13 without verified parental consent.

Andromeda Surveyors may get in touch with you in the following situations:

1. In relation to the management or functioning of any service for which you’ve registered.
2. When you’ve indicated a desire for further communication.
3. In response to any input or feedback you’ve submitted.
4. For inviting you to participate in optional surveys about Andromeda Surveyors.

• Disclosure of your information

We maintain the confidentiality of your information, disclosing it only when legally required or permitted, such as to government bodies and law enforcement agencies, or under the circumstances described below. Primarily, your information is used internally within Andromeda Surveyors.

We may reveal your personal information if it’s mandated by law, by a court order, or if we deem it necessary to comply with legal requirements, respond to law enforcement requests, or to safeguard the security and integrity of our Service.

Additionally, your personal information might be shared within our corporate group, which includes our subsidiaries, our ultimate holding company, and its subsidiaries as per the UK Companies Act 2006. There are specific scenarios where we might disclose your information to third parties:

1. If we are involved in a business transaction like selling or buying assets, your personal data may be shared with prospective sellers or buyers of such business or assets. In the event that Andromeda Surveyors or substantially all of its assets are acquired by another party, customer personal data will be among the transferred assets.
2. We are obligated to share your personal data if necessary to meet any legal obligation, enforce our terms of use and other agreements, or to protect the rights, property, or safety of our company, our customers, or others. This might involve exchanging information with other entities for fraud protection and credit risk reduction purposes.

• Security and Personal Data Storage

The security of your personal information is important to us, but due to the inherent vulnerabilities of internet transmission and electronic storage, we cannot guarantee 100% security. While we implement commercially reasonable measures to protect your personal information, we cannot assure its absolute security and do not make warranties beyond adherence to UK and EU legislation.

• International Transfer of Data

Your data is primarily stored in the United Kingdom and is only transferred to countries approved by the EU for data protection or where GDPR-compliant certifications exist. By submitting your personal data, you consent to this transfer, storage, and processing. Despite the lack of a complete security guarantee during internet transmission, we strive to protect your data and prevent unauthorized access using strict procedures and secure storage practices once we receive your information.

If you are located outside the United Kingdom and choose to provide us with your information, please be aware that your data, including Personal Information, may be transferred to and processed in the United Kingdom, which may have different data protection laws than your jurisdiction. Your consent to this Privacy Policy, followed by the submission of your information, signifies your agreement to this transfer. In the event of a dispute regarding the international transfer of data, you agree that the courts of England and Wales shall have exclusive jurisdiction.

• Exercising Your Rights

If you would like to exercise your rights or have any questions about this document, please reach out to us via email or by sending a letter to the address provided below:

Andromeda Surveyors Ltd.

Unit 4, 44 Westbere Road,London, NW2 3RU

Email: info@andromedasurveyors.co.uk.

Tel: 020 7387 3777

Mob: 075 4444 5050

• Lodging a complaint.

Should you wish to report a complaint or if you feel that Andromeda Surveyors Ltd has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.